If you are not completely satisfied with your purchase from eu.trexoin.com, you can return your item(s) for a full refund within 14 days of confirmed pick up of the goods by the transportation company.

IMPORTANT – If you would like to return your item(s), please contact us by either submitting a call request or sending an e-mail to uk@trexoin.com. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your item(s) back for a refund.

Unless the return is made due to a faulty product, or an incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping-related expenses. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s).

Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in).  Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we don’t want the delivery guys to be confused!

We strongly advise that if you are returning your item(s) with a carrier of your choice that you use a traceable shipping method. Please note that Trexo Innovation EU cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes.

After obtaining your RMA code please ship your item(s) to our address;

 

Fetchtex Limited

413 Chiswick High Road W4 4AR, London, UK.

E-mail: uk@trexoin.com

 

It may take 4-5 business days for your return to reach our Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 days. Please note that depending on your credit card company, it may take an additional 2-4 business days after your credit is applied for it to post to your account.